Knowledge Management Research Library
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Knowledge Management
Definition & Overview

Overview - Six Characteristics

Definition 1

Definition 2

Why Important?

KM Benefits

Knowledge Management
Skills

Capturing & Structuring

The After Action Review

Leadership Behavior

The People Factor

An Integrated Strategy

Learning From Lessons -
Ten Steps

Eighteen Steps To Networking

Developing An In-House Network

Knowledge Management
Case Studies

#1 - Federal Highways

#2 - U.S. Navy

Knowledge Management
Magazine Rack

Knowledge Management
Magazines

Knowledge Management Bookstore

Knowledge Management
Books

Knowledge Management - Definition One

What is Knowledge Management?

The term Knowledge Management (KM) has become a key issue for government, industry and certainly Information Technology (IT) executives.

Several magazines have KM in their title, and the number of books (amazon.com shows 423) is exploding.

Organizations are becoming increasingly aware of the importance of managing knowledge, like any other asset, to improve their competitive advantage.

Yet there is still disagreement as to the vision and definition of KM.

Knowledge Management isn't a technology or a given discipline.

Knowledge Management is only a perspective for implementing organizational change; which it gets people to record knowledge (as opposed to data) and then share it.

Think of Knowledge Management as a form of change theory.

Knowledge Management will leverage the Army's intellectual capital.

Background

Before one can talk about knowledge management, it is useful to have an understanding of "What is knowledge?"

Knowledge is defined by Peter Drucker as "Information that changes something or somebody---either by becoming grounds for actions or by making an individual (or an institution) capable of different or more effective action."

This definition addresses both the individual and corporate aspects of knowledge.

Additionally, it focuses on the desired goal of more effective action, i.e. competitive advantage.

Knowledge Management Problems

  • People do not want complicated systems

  • Institutional knowledge is lost

  • Productivity has not kept pace with technology investments

  • Decision quality is inconsistent

  • Business processes are not fully documented

  • Fewer resources

Benefits of Knowledge Management

Careful application of knowledge, like other assets, can result in better decisions, particularly, at the working level.

Itís not decisions made by strategists at the top that make or break a company; but the sum total of the day-to-day decisions made at the front lines of an organization.

Better decisions are achieved by spending less time on information gathering and more on the creative process.

Decision support systems help with the analysis, but are still driven by the ability to find relevant information.

Provides the tools to:

  • Increase relevant information access

  • Facilitate collaboration & knowledge sharing

  • Retain institutional knowledge

  • Overcome organizational & geographical boundaries

  • Shorten cycle time

Resulting in:

  • Lower cost of doing business

  • Higher quality products, decisions & recommendations

  • Increased productivity

  • More time analyzing vs.data collection



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