Management Research Library
Knowledge Management - Definition One
What is Knowledge Management?
The term Knowledge Management (KM) has become a key issue for government, industry and certainly Information Technology (IT) executives.
Several magazines have KM in their title, and the number of books (amazon.com shows 423) is exploding.
Organizations are becoming increasingly aware of the importance of managing knowledge, like any other asset, to improve their competitive advantage.
Yet there is still disagreement as to the vision and definition of KM.
Knowledge Management isn't a technology or a given discipline.
Knowledge Management is only a perspective for implementing organizational change; which it gets people to record knowledge (as opposed to data) and then share it.
Think of Knowledge Management as a form of change theory.
Knowledge Management will leverage the Army's intellectual capital.
Before one can talk about knowledge management, it is useful to have an understanding of "What is knowledge?"
Knowledge is defined by Peter Drucker as "Information that changes something or somebody---either by becoming grounds for actions or by making an individual (or an institution) capable of different or more effective action."
This definition addresses both the individual and corporate aspects of knowledge.
Additionally, it focuses on the desired goal of more effective action, i.e. competitive advantage.
Knowledge Management Problems
Benefits of Knowledge Management
Careful application of knowledge, like other assets, can result in better decisions, particularly, at the working level.
Itís not decisions made by strategists at the top that make or break a company; but the sum total of the day-to-day decisions made at the front lines of an organization.
Better decisions are achieved by spending less time on information gathering and more on the creative process.
Decision support systems help with the analysis, but are still driven by the ability to find relevant information.
Provides the tools to: